This page explains how cancellations, damaged deliveries, replacements, warranty support and non-quality returns are handled. Because furniture orders involve preparation and logistics stages, solutions may vary depending on order status and product condition.
1. Submit request
Contact our support team and provide your order number and issue description.
2. Case review
We review order status, logistics stage and supporting evidence.
3. Solution confirmation
We confirm replacement parts, reshipment, exchange or refund eligibility.
4. Resolution completed
Approved refunds, replacements or other solutions are processed.
Yes. Orders cancelled within 48 hours before shipment may be subject to a small cancellation fee. Once production preparation begins, higher cancellation costs may apply.
Orders that have already shipped usually cannot be cancelled. If cancellation is approved after shipment, shipping and handling costs may be deducted from the refund.
Please contact us within 7 days after delivery and provide photos of the product, packaging and shipping labels. We may offer replacement parts, reshipment or refund depending on the issue.
Yes. Returns must be authorized before shipping items back. Unauthorized returns may not qualify for refund processing.
Non-quality returns such as change-of-mind requests may be accepted if the item remains unused and in original packaging. Shipping and restocking deductions may apply.
Most products include a 180-day limited warranty covering confirmed non-human-caused quality issues from the delivery date.
During the warranty period, confirmed product quality issues may qualify for replacement parts, reshipment, partial replacement or other appropriate solutions depending on the case.
Contact our support team before returning any item so we can review your order and guide you through the next steps.
